The I.E.I. refund policy (“Refund Policy”) is communicated to participants prior to enrolling in a course via the I.E.I.’s website, and once enrolled in a course or program, through our Learning Management System.
To request a refund for a course, participants must adhere to the Refund Policy and procedures as described below.
1. Refund Process
To request a refund, the participant should submit the request to withdraw from the course along with any associated documentation to info@ieltseduinstitute.com with the heading “refund request”. The I.E.I. administrative team will review the request to assess eligibility based on the policy as outlined in the following sections. The I.E.I. administrative team will inform the participant about the refund decision, amount and timeline.
2. Refund Eligibility
The course participant may request a refund for one (or more) of the following reasons:
- Should the participant decide not to pursue the course and requests a refund before course commencement, the participant will be eligible for a 100% refund (minus any charges incurred through Stripe).
- Should the course not commence within 7 days (1 week) of the stated course commencement date and the participant decides not to pursue the course. In that case, the participant will be eligible for a 100% refund.
- Should the refund request be made after the actual course commencement date, the participant will have forfeited that month’s fees, which will be charged at the regular monthly rate (as opposed to the discounted quarterly or yearly rate) and will maintain full access to all services through I.E.I. for the remainder of the month, but is eligible for a refund of any fees paid for upcoming months and will lose access to services once they have received a month of access to the service.
3. Refund Timeline
- Refunds of course fees, if applicable, will be paid to participants within Thirty-one (31) days of the date on which I.E.I. receives the participant’s written notice of withdrawal with complete documentation.
4. Of Note
- Refunds will be paid via the medium through which payment was received.
- I.E.I. reserves the right, at its sole discretion, to dismiss a participant from a course at any time and provide a refund to the participant pursuant to the stated refund policy above. Participants who are dismissed from the course due to a violation of I.E.I.’s terms of service are not entitled to a refund.
- I.E.I reserves the right to revise the terms & conditions of this policy without any prior notice.